Privacy Policy
Last updated October 6, 2026
Your climbing video is used to produce your analysis. We remove the uploaded full video from our processing storage after the analysis, while your report and short clips stay on your device until you delete them.
1. Who we are
Send AI (“we,” “us,” or “our”) provides a climbing video analysis app and the website sendaiapp.com. For privacy questions or requests, contact hi@sendaiapp.com.
2. Information we handle
- Climbing videos and analysis details. When you choose to analyze a climb, we receive a compressed copy of the video, your answers about the climb, and relevant climbing level and grade details. When you ask the coach a follow-up question, the question and relevant report context are sent for an AI reply. The video may show you or other people, so please upload only content you have the right to share.
- Reports and local content. The app saves your reports, scores, progress, coach conversations, short clips of key moments, profile information, and any profile photo on your device. Your profile name, photo, and full report history are not uploaded as an account backup. Limited level and grade details are sent with an analysis so the coach can tailor its feedback.
- Account and service information. Firebase creates an anonymous account identifier so we can authorize uploads and analyses. We process analysis status, subscription entitlement, usage limits, technical timings, and, if you enable report notifications, a device push token.
- Purchases. Apple handles payment. We receive subscription status and related transaction information through Superwall to provide paid features; we do not receive your full payment card details.
- Usage, diagnostics, and advertising measurement. We use app event and technical data to understand whether features work and to measure campaigns. These may include a pseudonymous app or account identifier, app version, install or subscription events, and device information. We do not send video frames, report text, or coach messages to product analytics. Advertising measurement is subject to your device and app tracking choices.
- Support and waitlist. If you contact us, we receive what you send and technical context needed to help you. If you join the website waitlist, we collect your email, chosen platform, approximate country from the request, and referral source.
3. How we use information
We use this information to analyze climbs with AI, deliver reports and coach replies, manage subscriptions and usage limits, send requested report notifications, answer support messages, operate and protect the service, understand product performance, and measure advertising. We use waitlist information to tell you when the relevant app becomes available.
4. What happens to your video
The app prepares a video copy on your device and uploads it to Google Cloud for processing. The video is sent to Google’s Gemini service to generate feedback. Coach questions and relevant report context are also sent to Gemini when you ask for a reply. Once video processing finishes, we attempt to delete the uploaded full video from our cloud storage and Gemini. If processing fails or cleanup is interrupted, an automated cleanup process retries. Temporary copies and limited provider records can persist for a period under the providers’ retention and security practices.
The app may keep short clips and a cover image on your device so you can revisit the feedback. These are separate from the uploaded full video. We do not sell your videos or use them to train our own AI models.
5. Service providers
We share data only as needed to run Send AI with Google Firebase and Gemini (accounts, cloud processing, and AI), Apple (App Store purchases and push notifications), Superwall (subscriptions), PostHog (product and operational analytics), Crisp (support chat), Meta (app advertising measurement), and Cloudflare (website hosting and waitlist storage). We use provider agreements and access controls to protect information shared for these purposes. These providers may process data in different countries; their own privacy notices explain their processing practices. We do not sell personal information.
6. Retention and deletion
Completed analysis jobs and their temporary server results are scheduled for removal within about 24 hours. The uploaded full video is deleted from our processing systems after the job, subject to retry and provider retention described above. Reports, short clips, profile information, and coach conversations saved on your device remain until you delete them in the app or remove the app. Subscription and transaction records may be retained by Apple and Superwall under their own policies and applicable requirements.
In Profile, “Delete all my data” deletes your reports, clips, profile, and other locally saved app data from that device. It does not by itself erase anonymous account records held by our providers. To request deletion of server records, support messages, or a waitlist email, write to hi@sendaiapp.com. We may need information to locate your records and may retain limited information where required for security, disputes, or legal obligations.
7. Your choices and rights
You control the content you submit and whether to use optional features. Where a feature requires a device permission, you can review or change that permission in iOS Settings. You can also contact us to ask about your data or request access, correction, deletion, a copy, or an objection to particular uses, where applicable. Email hi@sendaiapp.com; we will respond according to applicable law. The available features and choices may change, and we will update this policy when they change how we handle data.
8. Security and international processing
We use authenticated access, restricted storage permissions, and encrypted connections to protect information. No system can guarantee complete security. Send AI and its providers may process data outside your country, including in the United States and Europe. Privacy rights can differ by location; this policy applies wherever you use the service.
9. Additional information for people in the EEA
Where the EU General Data Protection Regulation (GDPR) applies, the developer operating Send AI decides why and how the personal data described here is processed. You can reach the developer at hi@sendaiapp.com.
We rely on the following legal grounds, depending on the activity: performing our agreement with you to provide video analysis, coach replies, subscriptions, and support you request; our legitimate interests in securing the service, preventing abuse, and understanding basic product performance, balanced against your rights; your consent where required for optional communications or advertising tracking; and legal obligations for records we must keep. You may withdraw consent at any time, without affecting processing already carried out. You may object to processing based on legitimate interests, including direct marketing.
In addition to the choices above, you may request restriction of processing and, where applicable, a portable copy of data you provided. You may also complain to a data protection authority in the EEA country where you live, work, or believe a violation occurred. We generally respond to GDPR requests within one month, subject to permitted extensions. We do not use your climbing analysis to make decisions that produce legal or similarly significant effects.
Some providers process information outside the EEA. The safeguards applicable to a transfer depend on the provider and destination. You can ask us for details of a particular transfer at the email above.
10. Children
Send AI is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us personal information, contact us so we can investigate and delete it where appropriate.
11. Changes and contact
We review this policy when changes to the app, website, providers, or data practices affect it. We will update the “Last updated” date and give additional notice or ask for permission when required before a new use of data. For any question or privacy request, email hi@sendaiapp.com.